While you might not know which questions to ask to determine what’s going on with your malfunctioning HVAC unit, you should know which questions to ask the HVAC technician who’ll be servicing your unit. The HVAC repair replacement pros of Legacy Air are here with seven essential questions to ask before deciding on who will take care of you and your heating and cooling needs.
1. Are You Licensed, Bonded and Insured?
You wouldn’t trust your healthcare needs to a physician who doesn’t have a medical license, so why trust your HVAC unit to a company who isn’t currently insured, bonded and licensed? No matter if you need a minor inspection or a major repair, do yourself a favor and only work with heating and cooling businesses that have the required education and experience necessary to be licensed by the state and the insurance to protect themselves as well as you.
2. Do You Have Experience With My Specific Unit?
We also encourage you to work with a company familiar with your brand and type of HVAC unit. Your unit might be older or newer, and the company you choose should know how the system works so there’s a better chance of taking care of the issue the first time and for long-lasting results.
3. Do You Have References?
Just like a potential landlord might ask for references, the same applies to when you’re engaging an HVAC service company. Checking their website and other sources such as Yelp for past and current customer comments will help give you an assessment of the company’s professional capabilities and how satisfied that their customers are.
4. Do You Offer Free Estimates for Replacement Equipment?
When replacing equipment, you are likely to shop around before choosing a company. It’s best to gather estimates from each company you’re considering and compare them to each other, bearing in mind that the lowest estimate isn’t always the best option. See what’s included in each estimate and what might be missing from each and if they offer a warranty on their workmanship.
5. Do You Subcontract Any of Your Work Out?
Unfortunately, some service companies will represent that they do all their own work when they actually often subcontract their work out to parties that may not be properly licensed or bonded. You want to be sure you know who will be providing your service and that you can trust them.
6. Do You Offer a Maintenance Program?
You want complete peace of mind when it comes to your heating and cooling system. Getting a service contract can save you time and money by ensuring your unit is regularly serviced to reduce the chances of avoidable problems later on.
7. How Experienced are the Technicians?
While everyone has to learn sometime, you really do not want a rookie working on your heating and cooling system. Experience technicians will have had exposures to a wide range of service issues and will usually be able to quickly and correctly identify any problems
Have even more questions about your unit? Contact us here at Legacy Air by calling 702-453-4229.