Service Guarantees

When you invite Legacy Cooling, Heating, Plumbing & Electrical into your home, you should feel confident you’re getting the best service possible. That’s why we back our work with a set of industry-leading guarantees designed to protect your comfort, your home, and your investment. Our team is committed to delivering professional service, quality workmanship, and lasting solutions—so you can trust that the job will be done right the first time.

See our full list of service guarantees below.

We Guarantee Your Satisfaction

Peace of Mind Guarantee

We guarantee our team will be courteous and professional in your home. If a member of our team uses tobacco or inappropriate language, or is not professional to your satisfaction, we will reimburse you $250 for the inconvenience.

Comfort Guarantee

We guarantee that the system we have installed in your home will heat and cool your home within 2 degrees of the designed temperature on as hot as 90  degree day and cold as a 30 degree day for the first 5 years.

$500 Installation Date Guarantee

We guarantee that in the event we do not have your new system started by the date promised, we will  pay you $500 for your inconvenience.

Property Protection Guarantee

We guarantee that any damage or mess caused by our team will be professionally repaired, cleaned, or replaced at our cost.

No Surprise Guarantee

We guarantee, unless stated in writing on the agreement, there will be no change orders to the project we agreed upon.

100% Moneyback Guarantee

We guarantee that if for any reason within the first year of your installation, you are not satisfied with your new system and we can’t make it right, then we will remove it and return 100% of your financial investment.

No Lemon Guarantee

We guarantee that if your compressor or your heat exchanger fails more than once in the 5 years after installation, we will install a BRAND-NEW condensing unit or furnace and give you a new 5-Year No Lemon Guarantee.

No Frustration Guarantee

We guarantee that if your new system breaks down during the first year and leaves you without heating or cooling, we will be there within 24 hours or we will pay you $500 for the inconvenience.

Utility Savings Guarantee

We guarantee that your home will save a minimum of 20% on your heating and cooling costs or we will refund you double the difference on your potential savings not realized during the first year.
* On deluxe systems or higher

Apples to Apples Guarantee

We guarantee that if you find an apples-to-apples system replacement for less than the price we charged within 14 days of your install, we will pay the difference plus $100.