A Company Founded With the Sole Purpose of Creating Raving Fans
Legacy Air started several years ago when Greg Guthrie and Dave Hays decided to open up Legacy Air. Greg had been elected to the position of VP of one of our union’s in town and Dave worked in management for a very large contractor in Las Vegas, Nevada. One of the things that prompted both Dave and Greg to start Legacy Air was oftentimes, they got to witness firsthand how decisions made by management would not only impact the employees, but impact the customers as well. Tired of “towing the company line” even when customers were getting the raw end of the deal, both Dave and Greg decided to found Legacy Air on the principles of the book “Raving Fans”, by Ken Blanchard and Sheldon Bowles. This is a book that influenced both Dave and Greg during the early years of Legacy Air. About Customer Service Philosophy- As a business model, Legacy Air follows and has built the company on the philosophy of always delighting the customer and ensuring the Legacy Air experience is the best they will ever experience.
According to Dave, “…even though we won’t experience a growth rate of six trucks per year, that isn’t our goal. We don’t want to grow so fast that we lost the customer touch that we have worked so hard to achieve. If you look at our Yelp reviews, we are the highest rated AC and heating company on Yelp and it’s because we want to turn all our customers into raving fans. ” According to Dave, “We refuse to be another sales oriented “hard sell” air conditioning company.”
Working At Other Companies Showed Us What NOT To Do
Greg Guthrie, the owner of Legacy Air also believes in the philosophy of raving fans as a core principle of Legacy Air. As a matter of fact, Greg states that, “I have worked in the industry for almost twenty years and have seen how many companies operate. I have seen them come and go, and have noticed one thing that is central to all those with any kind of longevity… Every company that lasts has been a customer oriented business. Putting the customer first has always worked and always will. While many companies ask- “how can we afford to do that, our answer is “how can we afford not to?” In truth we are able to do this because we do have the best available technicians, and we provide them with the best available equipment and products. We take great pride in our employees and the work they do, which is why you will see their images on their vans. We encourage our HVAC techs to take “Ownership” in Legacy Air, so that they too invest in the idea that our company’s primary goal is not just “Doing Business as Usual”, but one in which the possibility of forming partnerships with our customers takes top priority.”
Owner of Legacy Air
President of Legacy Air
Legacy Air got its name from Dave’s wife, who wanted to come up with a name reflective of the type of company both Greg and Dave were trying to build. Both Greg and Dave want to leave their children a “Legacy of good customer service they can be proud of”. Give us a call at (702) 453-4229 and let us show you how we can delight you and turn you into a Raving Fan!